Refund policy

Once your product has shipped, you will not be eligible for a refund. Please ensure you have checked that your iPad is 7th, 8th or 9th generation, which are the only generations compatible with the DigiRoo Case. 

Once your product has shipped, you will not be eligible for a refund. 

Please contact us at contact@kidsdigitalwellness.com with any questions.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds for Damaged or Defective Product
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@kidsdigitalwellness.com.